有線真係離哂譜

教鐘皇

http://141hongkong.com/forum/viewthread.php?tid=50016&extra=page%3D1

信一成都死

有線留客陰招: 解約過五關斬六將


第一關: 封殺渠道, 增加cut約難度
有線收緊番所有cut約渠道.
1. 要cut約便要先打電話比終止合約部.
2. 跟著要同佢地留客職員傾計仔.
3. 傾掂後要在電話要求佢地寄終止合約表格.
4. 寄完後, 你要填完表格寄比佢.
5. 佢地confirm收到先算cut約成功.

佢地無門市 無法面對面交涉.
到佢地公司總部佢地會拒絕你內進.
要cut約只可以透過電話搞掂.


第二關: 考你耐性, 睇你頂唔頂得順
個取消熱線電話咪以為好易打, 你打得通先至講.
點樣難打法? 成一粒鐘都無人聽, 你話死唔死?

但係另一邊廂, 個簽約/申請電話, 一撥即通.
你諗住醒目啦, 同佢地講話要cut約.
佢地又話唔係佢地負責, 要你自己打佢cut約電話度搞先得.
真係火都黎.

cut約打極唔通; 簽約一打即通!!


第三關: 考你定力, 不煩你死不罷休
幸運地接通後, 佢地D留客職員就會不斷刁難.
不斷慫恿你簽番有線, 唔好cut.
你強調要cut都仲要問, 你話煩唔煩.

以下是任何受害人的經歷:
打通後, 職員不斷「刁難」, 不斷追問她取消有線後, 還有什麼節目好看, 然後又表示「要兩周才能收到表格」, 但終止服務時間要以公司收到表格後處理為準, 隨時要多一個月, 並「以一副不著緊的口」說:「你知啦, 可以寄失嘛」.

咁即係話你要cut, 你最好早3-4個月cut.
不過到時佢地唔知會唔會話太早cut唔到, 要遲D打黎先得?


第四關: 你收到佢公司張termination form先講
佢地話肯寄比你. 佢地"話"之麻, 佢地唔保證會寄比你.
你過兩周收唔到, 你又要由頭黎來過.
如是者又浪費了兩個星期.

承諾寄表格 結果無影蹤
不同借口:
服務員﹕表格可寄失嘛!
服務員﹕我寄啦, 乜你收唔到咩?

用Fax寄要專人先fax到!!
服務員﹕你要Fax份form, 但我地呢D野要等專人做, 最快48小時後會fax到比你.
(你到時收唔到就自求多福)


第五關: 佢公司收到你張termination form先講
就算你收到termination form, 寄番比佢地.
佢地一日唔confirm收到, 你都係cut唔到.

佢地有不同借口, 例如:
服務員﹕我地真係收唔到. 請你打電話再填多一次啦!
服務員﹕你寄咗咩? 但我收唔到啦!

咁樣來來回回幾次, 都唔知要搞幾耐先cut到!!


:fire: :fire:

[ 本帖最後由 信一成都死 於 2007-6-5 16:45 編輯 ]

諸葛神候

原帖由 信一成都死 於 2007-6-4 18:19 發表
打有線電視熱線電話長期無人接聽, 接通了就話要接駁到第二個部門, 由果個部門寄取消既 form 比我. 但係果個部門跟住又長期沒有人接聽, 接聽了就話七日內寄 form 比我, 點知兩個星期後都收唔到, 再打去佢就話唔係佢負 ...

My Comment and Recommendation!

I am the same case with the abovementioned story, this make Cable TVme so disappointed. I have discussed with my bank and find out that I have no right to cut the bank transaction because I use / Cable TV requires us to use credit card for bank transaction. However, I can successfully cut Cable TV but it only can transfer me for one month charge (One month notice).

Here is my action:
1. For my each tele-conversation with Cable TV, please mark down the time, date and who is talking to you! (If your telephone has recorder, that's much better)
2. Their procedure is 7 working days will send out "申請終止服務", but I receive the form after 17 days. So I use telephone to take a picture of the post stamp and shows the exact day that I receive the form.
3.When I fax back the form to them, they say that they haven't received the form. However, my fax machine has recorded the day that I have faxed and shows the transmission is OK!
4. Cable TV says that they haven't received the termination form so that they may charge me one more month!

I say: Nevermind, I have recorded all my conversation with time, who is talking to me, your termination form received date, fax record etc.

After that I have sent a warning letter to them with the following sentence:

According to my signed Contract, I would inform you that the requisite 30 days’ termination notice has been duly and sufficiently given to Cable TV and my last bank transaction by autopay for your monthly service fee should be made for the period from X XXX 2007 to X XXX 2007 only but not further or otherwise.  If any unauthorized debit will be made from my designated account in XXX 2007, I will have no hesitation to report the case to the police for investigation, as such act will no doubt be stigmatized as “theft” in my view, and I shall definitely report the matter to the Consumer Council for follow-up.
Finally, they are agreed to cut the contract without one more month transaction.
Hope that this can help anyone have the same matter!!!

信一成都死

原帖由 好撚想屌她 於 2007-6-6 00:19 發表

My Comment and Recommendation!

I am the same case with the abovementioned story, this make Cable TVme so disappointed. I have discussed with my bank and find out that I have no right to cut the bank ...

等個鳩幾月, 今日卒之收倒張form, 重一日內收兩張添, 我諗住先fax張form然後搵速遞公司速遞比佢地, 等佢地無得抵賴話收唔倒.


多謝C兄教路, 我會加多封投訴信同張form一齊速遞比佢地, 再向消費者委員會投訴.

joseph_fong

原帖由 信一成都死 於 2007-6-5 16:36 發表
有線留客陰招: 解約過五關斬六將


第一關: 封殺渠道, 增加cut約難度
有線收緊番所有cut約渠道.
1. 要cut約便要先打電話比終止合約部.
2. 跟著要同佢地留客職員傾計仔.
3. 傾掂後要在電話要求佢地寄終止合約表格.
4. ...

諸葛神候

原帖由 信一成都死 於 2007-6-6 01:48 發表



等個鳩幾月, 今日卒之收倒張form, 重一日內收兩張添, 我諗住先fax張form然後搵速遞公司速遞比佢地, 等佢地無得抵賴話收唔倒.


多謝C兄教路, 我會加多封投訴信同張form一齊速遞比佢地, 再向消費者委員會投訴. ...

I have a friend send the letter by DHL courier to 吳光正 directly! The next day, three managers phones to him to see what is happening!
Mr. Ng seems do not know what those guys underside is doing?

諸葛神候

原帖由 信一成都死 於 2007-6-6 01:48 發表



等個鳩幾月, 今日卒之收倒張form, 重一日內收兩張添, 我諗住先fax張form然後搵速遞公司速遞比佢地, 等佢地無得抵賴話收唔倒.


多謝C兄教路, 我會加多封投訴信同張form一齊速遞比佢地, 再向消費者委員會投訴. ...

You can try at this moment but Consumer Council may not accept your enquiry at this moment!

My friend says to me why I should wait for their bank transaction (IN CASE THEY TRANSFER ME MORE) is that I need to report to police and then open a file. Get a file number from police and then give to Consumer Council.

Since file number is open and Consumer Council has to do something, otherwise, they will do nothing or do slowly!

So my opinion is just sending the letter to them first, in case they do a bank transaction----> report to police because you find that you don't know why there is unauthorised bank transaction and you subspect that there may be a card criminal --->then report the case to consumer council. This will make the consumer council to take action more quickly!

信一成都死

原帖由 好撚想屌她 於 2007-6-6 09:51 發表

You can try at this moment but Consumer Council may not accept your enquiry at this moment!

My friend says to me why I should wait for their bank transaction (IN CASE THEY TRANSFER ME MORE) is that  ...

thanks!!

信一成都死

【轉貼】 (明報) 06月 06日 星期三

用節目留住用戶勝阻人離開

【明報專訊】好幾位有線用戶朋友最近想終止服務都遇上困難，大多說熱線無人接聽。



筆者親自試了，有相同遭遇。

好不容易有人接聽，索取停用表格時，對方表示要找專人為筆者打一份表格，不是隨時可以送上。

筆者認為，有線這樣做，有點不妥。

要用戶書面通知，上面只需要有詳細資料如用戶姓名、地址及身分證明便成。

理論上，開一張支票，用白紙填上應有的資料亦可兌現，不明有線為何要留難用戶。

作為用戶，根本不想聽取什麼技術上的問題，大家只知成為有線用戶，三兩日便搞掂，要終止服務，順利至少要一個月。

設下種種關卡，會得到什麼效果，極可能是適得其反。

愈難甩身，用戶可能更想盡早甩身，一了百了，以免夜長夢多。

如要留住用戶，最有效是用優質節目，這是一字咁淺的道理。

有線失去部分國際足球賽事播映權，引起用戶流失，原因太簡單，是太倚重這些賽事。

如果其他頻道有足夠吸引力，少了足球，也不會有太多用戶流失。

收費電視競爭愈趨激烈，一些國際頻道已非有線獨有，有線自己經營的頻道水準未見大幅提升。

有線附屬的電影公司有戲推出時，在幾個自營頻道中，曾出現疲勞轟炸式的宣傳，也令觀眾吃不消。

同一樣的廣告宣傳在免費台出現，觀眾有較大的接受程度，因為頻道是免費的，個個月付上二百多元卻要捱重複的廣告，有線應從觀眾角度考慮一下。


郭繾澂





真係把我心頭憤怒講出來, 感謝明報.

Topvision

幫你推吓

freesky2005

大家是否可以攪遊行去有線，給他公眾壓力，引起社會注視

信一成都死

原帖由 freesky2005 於 2007-6-6 16:18 發表
大家是否可以攪遊行去有線，給他公眾壓力，引起社會注視

聽收音機講話今早有區議員聯同記者出現係有線電視



好似話仲有民主黨示威

[ 本帖最後由 信一成都死 於 2007-6-6 17:41 編輯 ]

freesky2005

原帖由 信一成都死 於 2007-6-6 16:38 發表




聽收音機講話今早有區議員聯同記者出現係有線電視

I will support if have somthing doin gon Sunday

freesky2005

I want cut last month,but I can do nothing now,need to pay more $230 for each month,deal

信一成都死

原帖由 Topvision 於 2007-6-6 16:13 發表
幫你推吓

呢鑊真係撚火都著

6636466

有線真係冇品!

Topvision

未搬我之前用過都無咁差........
好彩搬屋之後都無比佢入

信一成都死

原帖由 Topvision 於 2007-6-6 17:44 發表
未搬我之前用過都無咁差........
好彩搬屋之後都無比佢入

果時仲有英超嘛, 宜家個個都走去Now喇.

Topvision

原帖由 信一成都死 於 2007-6-6 17:57 發表



果時仲有英超嘛, 宜家個個都走去Now喇.

依期報紙佬都做緊依個Topic

信一成都死

原帖由 Topvision 於 2007-6-6 17:59 發表

依期報紙佬都做緊依個Topic

hit 嘛


聽講今早有區議員同記者係有線電視, 仲有民主黨示威添, 真係大快人心.