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發表於 2017-6-10 19:53:53
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'United is disgusting and arrogant': Airline under fire AGAIN after China's No. 1 tennis player claims a 'rude worker' snatched her passport and tore her boarding pass to stop her bringing her racket bag on board
A Chinese tennis player has accused United Airlines of being 'rude', 'disgusting' and 'arrogant' after an alleged dispute with a staff member.
Zhang Shuai, 28, claimed on social media that a 'rude' female worker from the American carrier snatched her passport and tore her boarding pass in Tampa, Florida, on June 6.
Ms Zhang, China's No. 1 tennis player, said that the worker was trying to stop her from bringing her racket bag onto the flight, claiming it was too big.
The US airline has apologised to Ms Zhang and said what Ms Zhang described 'does not reflect the positive customer experience we strive to offer'.
Zhang Shuai wrote about the incident on Weibo, a Chinese microblogging platform, as well as Twitter on June 8.
According to her Weibo post, Ms Zhang was about to board the United Airlines' flight UA735 from Tampa International Airport to Washington Dulles International Airport when the incident occurred.
The professional tennis player claimed that the worker, who is unidentified, took away her racket bag 'by force'. The worker apparently told her that her racket bag was too big.
She said the worker intentionally stretched the bag to its maximum size and put it next to a bag size tester before taking a picture of it as proof.
Ms Zhang said she had put a smaller bag inside her racket bag, and therefore the racket bag appeared to be oversize.
She said she offered to remove the smaller bag from the racket bag to make it fit the size of the carry-on luggage, but then she was told she couldn't board because she would have three bags.
Ms Zhang, who claims to be a member of the airline's premier club, said: 'This racket bag could fit in the overhead luggage locker. What's more? When I flew in from Paris the day before yesterday, I brought the exact same bag onto the plane.'
Ms Zhang added that the worker took her racket bag without her permission before putting a baggage tag on it for it to be checked in.
Her post continued: 'She also snatched my boarding pass and passport by force. I tried to retrieve my boarding pass and passport, but she told me: 'Don't touch me!''
The player said she tried to get her documents from the worker, and her boarding pass was torn during the process.
The worker insisted that Ms Zhang should change to a different flight if she doesn't want to check in her racket bag, said the tennis player, who eventually agreed to check in the tennis bag out of frustration.
However, she was faced with further demands. She said the employee insisted that her five rackets and two small bags should be counted as seven separate pieces of luggage.
Zhang Shuai, who ranks 34th on WTA, concluded the post by saying: 'I've been travelling every week for many years. Most tennis players bring their racket bags onto the planes.
'I've finally come to experience the extremely disgusting and arrogant attitude from United Airlines.'
Ms Zhang has more than 125,000 followers on her Weibo account. Her post has caused an outcry among her fans and other tennis players.
Many people condemned United Airlines for its 'outrageous' behaviour, with some suggesting the Chinese should boycott the airline.
The incident has been reported by various Chinese media, including People's Daily and China Daily.
State-owned People's Daily accused United Airlines of 'bullying a passenger again', indicating to an incident in April when a United Airlines passenger was filmed knocked out and dragged off an overbooked flight.
Zheng Jie, another Chinese professional tennis player, commented by saying that a tennis racket is the most important equipment for a tennis player.
'We try to bring [our rackets] with us wherever they go.
'This member of staff is out of line. [The matter] deserves a serious protest indeed.'
United Airlines issued an apology to Zhang Shuai on June 8 after learning of the incident, reported China Daily.
According to a statement on China Daily, the airline said: 'We're disappointed anytime a customer has an experience that doesn't measure up to their expectations.
'We deeply apologize ... as what this customer describes does not reflect the positive customer experience we strive to offer.'
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發表於 2017-6-10 19:43:27
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